Vendor Dashboard User Guide

Complete documentation to help you manage your business on City Scanner platform

Go to Dashboard

Download Mobile Apps

To get the full experience and manage your business on the go, download our mobile applications:

Android Applications

Scan QR code or click to download

Vendor App

Manage your business, bookings, and products on the go

Vendor App QR Code

Scan with your phone camera

Download APK Vendor App

Driver App

For drivers to receive and manage car requests

Driver App QR Code

Scan with your phone camera

Download APK Driver App
1
Scan QR Code
Use your phone camera to scan
2
Download APK
Tap the link to download
3
Enable Install
Allow unknown sources if prompted
4
Login
Use your vendor credentials
The Driver App is specifically for Limousine vendors' drivers to receive and manage car requests.

Getting Started

Login to Vendor Dashboard

Access your vendor dashboard to manage your business, bookings, and products.

Vendor Login Page

Vendor Login Page - Click to enlarge

  1. Access the Dashboard
    Navigate to: https://core.cityscanner.io/Dashboard-Vendor or click the "Go to Dashboard" button above.
  2. Enter Your Credentials
    Enter your registered email/username and password. Check "Remember Me" to stay logged in.
  3. Click "Sign in"
    After successful login, you'll be redirected to your main dashboard.
Forgot Password?

Click the "Forgot Password?" link on the login page or visit Reset Password. Enter your email to receive a verification code and set a new password.

Are You a Limousine Vendor?

Important: Different Dashboard for Limousine Vendors

If you are a Limousine/Car Rental vendor, your dashboard has significant differences from other vendors. Please identify your vendor type below.

How to Identify Your Vendor Type

Check your sidebar menu after logging in:

Limousine Vendor 🚗

If you see these menu items:

  • ✅ Driver - Manage your drivers
  • ✅ Request Car - Real-time requests
  • ❌ No "Booking" page
  • ❌ No "Orders" page
  • ❌ No "User Visits" page
Regular Vendor 📦

If you see these menu items:

  • ✅ Booking - Accept/reject bookings
  • ✅ Orders - Confirmed orders
  • ✅ User Visits - Profile analytics
  • ❌ No "Driver" page
  • ❌ No "Request Car" page

Feature Comparison

Feature Regular Vendors 📦 Limousine Vendors 🚗
Booking Page ✅ Advance bookings ❌ Uses "Request Car"
Orders Page ✅ Confirmed orders ❌ Track in "Request Car"
Driver Management ❌ Not available ✅ Full driver system
Car Fleet ❌ Not available ✅ Multiple vehicles
Price per KM ❌ Not available ✅ Distance pricing
Request Timing Flexible acceptance 2-minute expiration

Dashboard Overview

When you log in, you'll see your main dashboard with two interactive cards showing your business performance:

Main Dashboard View

Main Dashboard View - Click to enlarge

Business Analytics Card

Blue gradient card showing:

  • Vendor ID: Your unique identifier
  • Orders: Total bookings received
  • Products: Your listed items
  • Customers: Unique customers
  • Pending: Awaiting action
Financial Overview Card

Gold gradient card showing:

  • Cash: Cash collected from customers
  • Earnings: Your total earnings
  • Commission: Platform fees deducted
  • From Admin: Bonuses/credits
Swipe to Switch Cards

On the dashboard, you can swipe left/right to switch between the Analytics and Financial cards.

Booking Management 📦 Regular Vendors

Limousine Vendors

You do NOT have the "Booking" or "Orders" pages. Skip to the Car Request Management section instead.

Viewing All Bookings

Navigation: Sidebar → Booking Section → Booking

Booking List Page

Booking List Page - Click to enlarge

The booking page shows:

  • List of all bookings with details
  • Booking status (Pending, Accepted, Completed, Cancelled)
  • Customer information
  • Product/Service booked
  • Booking date and time
  • Payment status

Changing Booking Status

  1. Click on any booking to view details
  2. Review customer and booking information
  3. Click "Change Status" button
  4. Select new status (Accept, Complete, or Cancel)
  5. Customer receives automatic notification

My Orders

Navigation: Sidebar → Booking Section → Orders

View all confirmed and completed orders. This is different from "Booking" which shows all requests including pending ones.

User Visits

Navigation: Sidebar → Booking Section → User Visits

Track customer engagement - see who viewed your products and when.

Financial Management

Wallet Overview

Navigation: Sidebar → Booking Section → Wallet

Wallet Page

Wallet Page - Click to enlarge

Wallet Breakdown
  • Collected Cash (النقدية المحصلة): Cash payments from customers
  • Total Earning (إجمالي الأرباح): Your share after commission
  • Admin Commission (عمولة الإدارة): Platform fee deducted
  • Commission from Admin (عمولة من الإدارة): Bonuses/credits from admin
Balance Calculation
Your Balance = Total Earning + Commission from Admin

Payment Report

Navigation: Sidebar → Booking Section → Payment Report

Payment Report Page

Payment Report Page - Click to enlarge

Detailed financial reports and transaction history with filters for date range, payment methods, and status.

Product/Service Management

View All Products

Navigation: Sidebar → Products Section → Products → index

Product List Page

Product List Page - Click to enlarge

Products are called different names based on your business:

  • Restaurant: Menu Items
  • Hotel: Rooms
  • Limousine: Cars (service categories)
  • Tours: Tour Packages
  • Pharmacy: Medicines
  • Events: Event Packages

Create New Product

Navigation: Sidebar → Products Section → Products → create

  1. Basic Information: Name, description in English and Arabic
  2. Pricing: Set price, discounts, special offers
  3. Images: Upload product photos (minimum 1, recommended 4-5)
  4. Availability: Set stock/capacity and booking settings
  5. Additional Details: Varies by business type
  6. Click "Save" to create
Image Tips
  • Use high-quality, well-lit photos
  • Recommended size: 800x600 pixels minimum
  • Maximum 5 images per product
  • First image becomes the main thumbnail

Product Ratings

Navigation: Sidebar → Products Section → Products → Product Rate

View customer reviews and ratings for your products.

Driver Management 🚗 Limousine Only

Limousine Vendors Only

This section only appears if your vendor account is set up as a Limousine/Car Rental service.

Driver List

Navigation: Sidebar → Products Section → Driver

Driver List Page

Driver List Page - Click to enlarge

Adding New Driver

Click "Add Driver" button and fill in:

Personal Information
  • Full Name (English & Arabic)
  • Phone Number
  • Email Address
  • National ID Number
  • Date of Birth (21+ years)
License & Documents
  • License Number & Type
  • Issue & Expiry Dates
  • License Photo (both sides)
  • National ID Photo
  • Profile Photo

Driver Status Management

  • Active: Can receive and accept car requests
  • Inactive: Temporarily unavailable
  • On Leave: Scheduled time off
  • Suspended: Disabled by admin or vendor
Important

Drivers must have the Driver App installed with notifications enabled to receive car requests. Download Driver App

Price per Kilometer Settings

Navigation: Sidebar → Driver → Price Distance

Configure distance-based pricing for your car services:

  • Base price per kilometer
  • Minimum trip distance
  • Minimum trip price
  • Additional charges (waiting time, night shift, tolls)

Car Request Management 🚗 Limousine Only

This Replaces Booking/Orders

Limousine vendors use the "Request Car" system instead of traditional booking pages.

How Car Requests Work

Navigation: Sidebar → Products Section → Request Car

Car Request List

Car Request List - Click to enlarge

Request Flow
  1. Customer opens app → Requests car NOW
  2. System notifies all active drivers (FCM push)
  3. First driver to accept gets the request (within 2 minutes)
  4. If no acceptance → Request expires → Customer notified
  5. Trip starts → In Progress → Completed → Payment processed

Request Statuses

  • New: Just received, waiting for driver
  • Driver Accepted: Driver confirmed, waiting for pickup
  • In Progress: Trip started
  • Completed: Trip finished successfully
  • Expired: No driver accepted within 2 minutes
  • Cancelled: Customer or vendor cancelled
2-Minute Expiration

Car requests automatically expire after 2 minutes if no driver accepts. Ensure your drivers have the app installed and notifications enabled!

Car Fleet Management

Navigation: Products List → Click on Product → Manage Cars

Add specific vehicles to your service categories. Each "product" is a service type (e.g., Airport Transfer), and you add actual cars to it.

Settings & Profile

Vendor Profile

Navigation: Sidebar → Setting Section → Settings → Profile

Profile Settings Page

Profile Settings Page - Click to enlarge

Update your business information:

  • Business Details: Name, description, type
  • Contact Info: Email, phone, address
  • Business Hours: Opening/closing times, days off
  • Location: Set map pin for customer navigation
  • Legal Info: Commercial registration, tax card
  • Social Media: Facebook, Instagram, website
  • Photos: Logo, cover photo, business photos

Change Password

Navigation: Sidebar → Setting Section → Settings → Password

  1. Enter your current password
  2. Enter new password (minimum 8 characters)
  3. Confirm new password
  4. Click "Update Password"
Password Tips
  • Use at least 8 characters with mixed case, numbers, and symbols
  • Change password every 3-6 months
  • Don't share password with anyone
  • Use unique password (not used elsewhere)

Support & Communication

Chat Support

Navigation: Sidebar → Booking Section → chatSupport

Chat Support Interface

Chat Support Interface - Click to enlarge

Use Chat Support for:

  • Technical issues with dashboard
  • Payment and wallet queries
  • Account problems
  • Booking disputes
  • General questions
  • Feature requests
  • Bug reports

Notifications

Location: Top-right header → Bell Icon 🔔

You'll receive notifications for:

  • New bookings and cancellations
  • Payment received
  • Car requests (Limousine)
  • System updates
  • Admin messages

Troubleshooting

Cannot Login?
  • Check email/username spelling
  • Ensure Caps Lock is off
  • Use Forgot Password to reset your password
Bookings Not Showing?
  • Refresh the page (F5 or Ctrl+R)
  • Check that your products are Active
  • Verify your vendor account is Active
  • Limousine: Check "Request Car" page instead
Cannot Upload Images?
  • File size must be under 5MB
  • Use JPG, PNG, or JPEG format
  • Try resizing to smaller dimensions
  • Clear browser cache and try again
Driver Not Receiving Requests? (Limousine)
  • Check driver status is "Active"
  • Verify driver has assigned car
  • Ensure car status is "Available"
  • Confirm driver has mobile app installed
  • Check notifications are enabled on driver's phone
  • Verify internet connection
Wallet Amount Seems Wrong?
  • Go to Payment Report
  • Check all completed bookings
  • Compare with your records
  • Contact admin with specific order numbers if discrepancy found
Still Need Help?

Use the Chat Support feature in your dashboard or contact admin directly. Response time is typically within 24 hours during business days (9 AM - 6 PM Cairo Time).

Best Practices for Success

Product Management
  • Use high-quality photos
  • Write detailed descriptions
  • Update availability regularly
  • Set competitive pricing
Booking Management
  • Respond quickly (within 30 mins)
  • Communicate clearly with customers
  • Don't overbook
  • Be professional
Customer Service
  • Read customer requests carefully
  • Be punctual
  • Handle complaints professionally
  • Encourage reviews
Financial Management
  • Check wallet daily
  • Review payment reports weekly
  • Understand your commissions
  • Keep financial records
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